shipping & returns
shipping / deliveries
At this time, Moore Vintage Powersports ships merchandise using USPS standard delivery to locations within the United States and to U.S. territories, including Alaska, Hawaii, Puerto Rico, and Guam. Moore Vintage Powersports does NOT ship to Canada, Mexico, or any international locations... Unless inquiry has been made and we have agreed to terms for shipping.
Parts & More Shipping: all merchandise will typically ship within 3-5 business days, after purchase date. *unless otherwise noted on the product detail page or stated via phone/email*
Standard USPS, Priority or Express Shipping*: on all merchandise shipped inside United States and to any U.S. territories including Alaska, Hawaii, Puerto Rico, and Guam *charges for shipping, are based on weight and destination of item(s).
Powersport Shipping & Delivery: powersports will ship once a shipper has been scheduled, typically 5-7 business days, after purchase date. Depending on availability of that shipper, will determine when the powersport will be picked up from us, to be delivered to you. *ALL shipping cost will vary on destination and discretion of driver!*
Shipper's are scheduled either by you contacting them directly or us providing a shipper from our list of contacts via a shipping quote.
Please Note: A carrier will call you to set a delivery date/time with you, also note someone will need to be at the home for acceptance, inspection and signature.
Moore Vintage Powersports assumes no responsibility or liability to damage of the item, personal injury to someone or any other issue that can arise due to receiving your powersport. The risk of loss and title for all items ordered on Moore Vintage Powersports website pass to you when the merchandise is delivered to the shipping carrier.
cancellations / returns
Moore Vintage Powersports takes every step possible to ensure your orders arrive in the best condition. All item(s) should be inspected upon delivery, and any claim should be made within 24 hours of receipt of item(s).
STEPS TO CANCEL MERCHANDISE ORDERS...
Please contact us via an email including your original order number, list of item(s) you are wanting to cancel, and your name.
All merchandise orders are shipped within 24-48 hours of order. **Cancellations must be made within 24 hours of purchase.**
If for any reason, you cancel your order after 24 hours of your order being placed, and your item(s) have already been shipped, please refer to "Return Merchandise" section below.
STEPS TO RETURN MERCHANDISE ORDERS...
Please contact us and include your original order number, list of item(s) you are returning, and your name. Returns that have not been first authorized cannot and will not be accepted.
Pack item(s) carefully - All item(s) returned to Moore Vintage Powersports must be in original condition and packaging, with no signs of use, wear, or damage. Return the product using your preferred shipping method directly to the distribution center address we provide (upon authorization of return). Returns sent to any unauthorized address or office cannot be accepted. Note: All return shipping cost must be paid by customer and are non-refundable (unless an error on our part). Any Item(s) returned that are not damaged are subject to a 25% restocking fee. Pictures of item(s) may be needed.
It is important that we know when your returned item(s) is expected. Please save your return tracking number, and email the carrier and tracking information to us immediately. We need this information in case there are any issues during transit.
Upon receipt, Moore Vintage Powersports will inspect the package for any damage reserving the right to partially or wholly accept or deny the return.
Refund processing involves several steps, some of which we cannot control, so please be patient while awaiting the credit for the original purchase minus original shipping and/or 25% restocking fee to appear via the payment method that you used. Some institutions take up to 14 days to process.
Please Note: If any item(s) are assembled or modified we are unable to process the return.
RETURN/CANCEL POWERSPORTS ORDERS...
Cancellations: Please contact us via email including your original order number, list of item(s) you are wanting to cancel, and your name. **Cancellations must be made within 24 hours of purchase.**
Powersport orders may ONLY be canceled, if, and only if, the shipper has NOT picked up the powersport from Moore Vintage Powersports.
Please Note: *All Sales are Final on powersports that have been delivered!